Case study:
User Privacy Centre
Building user trust through transparent data controls and research-driven redesign.
Estimated read time:
30sec
User Research & Testing
Privacy & Trust-Centered Design
Expand project
Case study:
Science Direct
Navigating complex constraints to redesign author linking and citation workflows
Estimated read time:
2min
Systems Thinking
Prototyping
Information Architecture
Expand project
Case study:
Data Monitor
Designing a repository search experience within technical constraints
Estimated read time:
30sec
Information Architecture
Stakeholder Facilitation
MVP Design
Expand project
What I learned at Elsevier
Using a complex survey tool like Pendo was a great learning experience both in a technical sense, but also helped me improve my survey design skills.
The breadth of different workflows and preferences for some products (e.g., some import citations via file, others manually copy and paste), highlighted the need to design flexible, adaptable solutions.
I developed my ability to document and communicate design decisions clearly, using tools like flowcharts and Figma mockups to ensure all stakeholders had a shared understanding of the project direction.
I improved my ability to collaborate with diverse stakeholders to align on requirements and meet product milestones, especially when facing conflicting ideas or ambiguous constraints.